Guarantee and returns

CRASH REPLACEMENT

Crashes happen to the best of us, unfortunately. And often because of the person in front! don’t worry, we have something that will help repair your skin and your ego that little bit quicker.

At Redbros we know this situation too well… So send us an email with the pictures of the damage, your original invoice and we’ll give you a 45% discount on equivalent items * ( mail : contact@redbros.net )

Here are the conditions:

• The proof of purchase is mandatory (original invoice)
• The age of your article will be taken into consideration, the classic wear of the clothing is not a reason for discount.
• The discount will be applied on the same family of products ( 1 damaged shorts = 1 discounted shorts )
• The discount is only possible on our online site.
• The discount is only valid for the original buyer.

GUARANTEE :

At Redbros we want to satisfy you above all else! We want to offer you a premium service wherever you are in the world.

We guarantee all of our products for 2 years against any defects caused by manufacturing errors.

To start a service procedure you can send us an email to contact@redbros.net with the proof of purchase and pictures of the defect.

For all the defects related to an external element (falls, problems of washings or uses) we have a program of crash replacement to continue to satisfy you in all the situations.

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RETURNS:

At Redbros you have 15 working days to return your items, send us an email (contact@redbros.net ) and we will send you the return label. Of course returns are free with Redbros *

• Provided that the items have not been used or damaged, with original packaging and labels.

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TERMS OF DELIVERY:

For deliveries, we work with UPS for deliveries made in Europe and the rest of the world, and for deliveries in France, we use the colissimo service.

If you have any concerns about delivery, please send us an email at contact@redbros.net and we will answer you as soon as possible.

France : Under €100 – €8,99
Free shipping on orders above €100

United Kingdom: €14 postage on all orders less than €250.

Europe: €12 postage on all orders less than €250.

Europe 2 ( Cyprus, Malta, Bosnia-Herzegovina, Ukraine ) :€36 postage on all orders less than €250

Europe 3 ( Norway, Sweden, Denmark, Finland ): €25 postage on all orders less than €250

America, Asia, Oceania, Dom Tom, Russia, Africa, Middle East : €32 postage on all orders less than €400

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